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Service & Calibration

Do you have a few minutes to help us improve our products and support?

For Service scheduling, contact Mike Handewith or Ryo Matayoshi in the service department via phone [(+1) 425-643-9866], fax [(+1) 425-643-9954], or email (mhandewith@seabird.com or rmatayoshi@seabird.com). The Service and Technical Support departments are available Monday - Friday, 0700 to 1700 Pacific Standard Time (1500 to 0100 Universal Time) in winter, and 0700 to 1700 Pacific Daylight Time (1400 to 0000 Universal Time) the rest of the year.

Typically, Sea-Bird can calibrate the instrument and perform minor repairs within 3 - 4 weeks, plus shipping time. However, this may vary, depending on current backlog. Before shipping an instrument to us, obtain an RMA number and fill out a Service Request Form, so that we know your instrument is on the way and can schedule appropriately. If time is critical, contact us before shipping to verify that we can meet your schedule.

Notes:

  1. The typical 3 - 4 week turnaround does not apply to recalibrating / repairing auxiliary sensors produced by other manufacturers. Recalibration / repair of these sensors must be performed by the manufacturers.
  2. When contacting us about an instrument you own, we require the instrument serial number to verify the instrument configuration / features. Click here to see where to find the serial number on your instrument.

Please review the following:

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Last modified: 09-Jul-2010

Sea-Bird Home     Phone: (+1) 425-643-9866     Fax: (+1) 425-643-9954     E-mail: seabird@seabird.com