Sea-Bird Europe – European Calibration and Repair Center (opened in 2011)
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Introduction Sea-Bird Electronics, Inc is pleased to announce the opening of its European calibration and repair center. Located in Kempten, Germany, Sea-Bird GmbH will offer our European customers the same high-quality repair and calibration services that up until now have only been performed at Sea-Bird Electronics’ headquarters facility in Bellevue, Washington, USA. Sea-Bird Electronics has designed and installed dedicated calibration facilities at our European center that will replicate the quality and level of calibration accuracy that our customers have come to expect. In addition, a full range of parts and supplies will be stocked to support the repair and refurbishment of customer-owned equipment. A dedicated staff of technical support and calibration technicians has been hired and extensively trained at the Sea-Bird factory and will receive regular ongoing training as the European center expands its capabilities. In addition, USA-based Sea-Bird staff will rotate through the European center on a regular basis to insure the timely and accurate completion of service work. While being in constant contact with the main Sea-Bird factory for technical consultation, Sea-Bird GmbH will handle all customer inquiries pertaining to calibration and repair work being performed at its facility. Invoices will be issued by and payments will be made to Sea-Bird GmbH in Euros. In addition, the European center will be able to handle a wide range of technical support questions on Sea-Bird’s current product line. Sea-Bird GmbH is intended to provide Sea-Bird’s European customers with timely, cost-effective repair and calibration services without the extra overhead of customs and export/import requirements. However, Sea-Bird’s European customers always have the option of returning their equipment to the Bellevue, WA, USA factory for repair and calibration should they choose to. Product Capabilities Introduction Schedule Given the broad range of products and historical evolution of the Sea-Bird product line, the European facility will add support for products in stages starting on 1 November 2011 and continuing through 2014:
To insure timely service work, customers are encouraged to contact Sea-Bird GmbH directly before sending equipment in for service or calibration. This initial contact will verify whether Sea-Bird GmbH supports the equipment that the customer wishes to have serviced. Contact Information Sea-Bird GmbH is located in Kempten Germany. It is co-located in the same facility as OTT Hydromet GmbH, Europe’s largest manufacturer of complete hydrometric systems. The contact information for Sea-Bird GmbH is:
Scheduling, and Shipping Instruments Contact Sea-Bird GmbH for service / calibration scheduling, and to obtain a Returned Materials Authorization (RMA) number before shipping the instrument. Fill out a Service Request Form and a Declaration of Contamination form, and return them with the instrument. Note: When contacting us, we require the instrument serial number to verify the instrument configuration / features. Click here to see an example of where to find the serial number on your instrument. |
 Ott Facility in Kempten, Germany, housing Sea-Bird GmbH |
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 SBE 37 MicroCAT Calibration Baths |
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 SBE 3 and 4 Calibration Baths |
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 Metrology Lab |
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 Pressure Calibration Station |
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 Cleaning and Platinizing Station for Conductivity Sensors |
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 Work Station |
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Check this page periodically for an updated schedule of instruments that can be serviced in Europe.
Sea-Bird Home Phone: (+1) 425-643-9866 E-mail: seabird@seabird.com |
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