Service Request Form

NEW! Use our On-Line Service Request Form (instead of this page) to get an RMA number and let us know what instrument(s) you are sending. Include a copy of the form with the instrument when you ship it.

To return instruments for calibration or other service, please take a few moments to provide us with the information we need, so we can serve you better and prevent delays in the return of the instruments:

• Download this form in Adobe Acrobat format (.pdf). You can fill in a copy of the form, save it on your computer, and email the form back to us.  
  OR
• Print this page, fill it out, and mail it back to us.

PLEASE:

1. Get a Returned Material Authorization (RMA) number from Sea-Bird (service@seabird.com, phone [+1] 425-643-9866, fax [+1] 425-643-9954). Reference the RMA number on this form, on the outside shipping label for the instruments, and in all related correspondence.
2. Include this form when shipping the instruments to Sea-Bird for servicing.
3. E-mail or fax us a copy of this form on the day you ship.    service@seabird.com or fax [+1] 425-643-9954
4. Use this form only for service requests.

• For technical problems using our products or software, contact Sea-Bird by e-mail techsupport@seabird.com, phone [+1] 425-643-9866, or fax [+1] 425-643-9954.
• For a sales quote, see our Quote Request Form.
• To request software, see our Software Request Form.

RMA Number (get from Sea-Bird): ___________________________

Date equipment needed: __________________________________

[    ] I need a written quote.

[    ] Send only electronic copies of service documents.

CONTACT INFORMATION

Your Name: _____________________________________________________

Institution/Company:_______________________________________________

Shipping / Delivery address for packages:

_______________________________________________________________

_______________________________________________________________

_______________________________________________________________

Phone: _____________________     Fax:____________________

E-mail:_______________________________________________

SERVICE INFORMATION

Date Shipped:______________________ 

Sea-Bird Model Numbers (for example, SBE 37-SM, etc.):______________________

Quantity: ____________

Serial Numbers: (Click here to see where to find the serial number on your instrument.)

_________________________________________________________________

_________________________________________________________________

_________________________________________________________________

Special Instructions -- for example, if specific services are required for some instruments (i.e., if 10 instruments need calibration, and 1 also needs repairs, specify serial number for instrument needing repairs):

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

[    ] Calibration Services (includes basic diagnostic):

[   ] Temperature      [   ] Conductivity      [   ] Pressure      [   ] Oxygen      [   ] pH

[   ] Other (i.e., fluorometer, turbidity, PAR, etc.)___________________________________

_______________________________________________________________________

[    ] Additional Services (additional charges apply; specify serial numbers):

[   ] Internal Inspection and O-Ring Replacement (includes hydrostatic pressure test)

_______________________________________________________________________

_______________________________________________________________________

[   ] Install new anti-foulant device(s) (moored instruments)

_______________________________________________________________________

_______________________________________________________________________

[   ] System Upgrade or Conversion

 _______________________________________________________________________

________________________________________________________________________

[   ] Diagnose and Repair Problems (provide as much information as possible -- description(s), configuration [.con or .xmlcon] file and raw data [.hex or .dat] file showing problems, etc.)

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

[   ] Download Data from instrument Memory

________________________________________________________________________

________________________________________________________________________

PAYMENT / BILLING / SHIPPING INFORMATION

Credit Card: Sea-Bird accepts payment by VISA, MasterCard, or American Express.

Name on Card:___________________________________________

Please call Cheryl Reed (425-644-3244) with credit card information.

Purchase Order (P.O.)

P.O. number: ____________________________________________

Billing address (if different than shipping address):

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

Shipping Instructions for Returning Instrument to You -- for example, should we use a particular freight forwarder or courier account:

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

Please read Shipping Instructions For Returning Goods To Sea-Bird before sending instrument. Thank You.

Note:

If Sea-Bird receives an instrument from outside the U.S. in a crate containing non-approved (i.e., non-heat-treated) wood, we will return the instrument in a new crate that meets ISPM 15 requirements (see Shipping Instructions for Returning Goods to Sea-Bird). We will charge $50 to $150 for the replacement, based on the crate type. These prices are valid only for crate replacement required in conjunction with the return of a customer's instrument after servicing, and only when the instrument was shipped in a crate originally supplied by Sea-Bird.

• Shipping Instructions for Returning Goods to Sea-Bird
  Read before returning instruments.
• Warranty Policy
• Preparing SBE 25 or 9plus Temperature/Conductivity Sensors for Calibration (removing TC Duct):
  Read before packing instrument for shipment to Sea-Bird.
• Service FAQs -- answers to commonly asked questions about servicing Sea-Bird instruments
• Sending Data to Sea-Bird -- procedure for uploading files to a secure ftp site, for review by Sea-Bird.

Sea-Bird Home     Phone: (+1) 425-643-9866     E-mail: seabird@seabird.com