Service & Calibration

Typically, Sea-Bird can calibrate the instrument and perform minor repairs within 4 - 6 weeks, plus shipping time. However, this may vary, depending on current backlog. If time is critical, contact us before shipping to verify that we can meet your schedule. Before shipping an instrument to us, obtain an RMA number and fill out a Service Request Form, so that we know your instrument is on the way and can schedule appropriately. For Service and/or Calibration scheduling for work to be done in our U.S. facility:

• Use our On-Line Service Request Form to get an RMA number and let us know what instrument(s) you are sending. Include a copy of the form with the instrument when you ship it.   OR
• Get an RMA number by contacting Ryo Matayoshi or Alicia Ashford in the service department via phone [(+1) 425-643-9866], fax [(+1) 425-643-9954], or email (service@seabird.com). The Service and Technical Support departments are available Monday - Friday, 0700 to 1700 Pacific Standard Time (1500 to 0100 Universal Time) in winter, and 0700 to 1700 Pacific Daylight Time (1400 to 0000 Universal Time) the rest of the year.
  Also, print, fill out, and return a copy of the Service Request Form with the instrument when you ship it.

Notes:

• The typical 4 - 6 week turnaround does not apply to recalibrating / repairing auxiliary sensors produced by other manufacturers. Recalibration / repair of these sensors must be performed by the manufacturers.
• When contacting us about an instrument, we require the instrument serial number to verify the instrument configuration / features. (where to find serial number)
• For RMA number, Service Request Form, and/or shipping instructions for our European Calibration and Repair Center, see Sea-Bird Europe.

Please review the following:

• Shipping Instructions for Returning Goods to Sea-Bird
  Read before returning instruments.
• Warranty Policy
• Preparing SBE 25 or 9plus Temperature/Conductivity Sensors for Calibration (removing TC Duct):
  Read before packing instrument for shipment to Sea-Bird.
• Service FAQs -- answers to commonly asked questions about servicing Sea-Bird instruments
• Sending Data to Sea-Bird -- procedure for uploading files to a secure ftp site, for review by Sea-Bird.

Our 27 CTD and DO calibration baths are backed by our in-house metrology lab, ensuring Sea-Bird instruments are the gold standard in research and operations	One of several Calibration labs	One of several Calibration labs
Salinity checks in metrology lab	Dissolved Oxygen checks in metrology lab	Triple-Point-of-Water cell for Temperature checks in metrology lab

Sea-Bird Home     Phone: (+1) 425-643-9866     E-mail: seabird@seabird.com